In the world of equipment manufacturing, speed and service can make or break a deal. Or an ongoing customer relationship. When your customer calls needing a critical replacement part, they’re not asking for a lead time — they’re asking for a solution. Right now.
At General Machine, we help equipment manufacturers stay ready by producing and stocking low-volume spare parts. So you don’t have to. Think of us as your behind-the-scenes fabrication and machining partner, always ready to respond when your customers need support.
The Challenge: Good Equipment, No Backup Plan
You build high-quality machines. But what happens when one of your customers calls two years later needing a replacement bracket, housing, or welded assembly — and you don’t have one on the shelf?
All too often it’s the result of:
- The part isn’t in stock – because you don’t have the room or don’t want to tie up cash in inventory of slow-moving spare parts.
- You don’t have the bandwidth to produce it quickly (or the material or the equipment).
- The customer shops around… and buys elsewhere.
That’s a missed sale, a delayed repair, and possibly a lost customer
The Solution: Let Us Stock the Spares
That’s where we come in. General Machine partners with OEMs and equipment manufacturers to:
✅ Build and stock spare parts for your most commonly replaced or critical components
✅ Respond quickly when a customer needs something yesterday
✅ Ship directly from our facility, so you don’t need to store parts you might not sell for months
✅ Help you recapture aftermarket sales and provide better service than your competitors
We can handle small-batch production, prototyping, and inventory management — all while freeing up your internal resources to focus on building new equipment or focusing on your higher volume production.
The Benefits: Everyone Wins
For You (the Manufacturer):
- Lower inventory costs – only produce and store what you need
- Higher margins – capture more aftermarket sales with less overhead
- Better service – say “yes” when customers need parts fast
- Stronger relationships – satisfied customers come back for more
For Your Customers:
- Less downtime – like you, they make money when their equipment is running
- No scrambling for parts from third parties – win the order for your spare part, the one designed to work with your equipment
- Confidence that their equipment is backed by support – increase customer satisfaction and loyalty
For Us:
We get to do what we do best: deliver fast, accurate, high-quality parts when they matter most. And we get to be a trusted partner — not just a vendor.
Let’s Build a Win-Win-Win
Here’s how it works:
- We review your most requested parts — whether it’s bearing blocks, wear plates, housings, shafts, or mystery components no one else wants to touch.
- You choose what to have us produce and stock — we’ll work with you on batch sizes and reorder triggers.
- We deliver when you need it — fast, to spec, and ready to go.
You make more sales. Your customers stay happy. We get to help you win. That’s the kind of partnership we believe in.